VitalRx
    Physician-Supervised Peptide Therapy · 32 States + D.C.See Peptides

    Privacy Policy

    Last updated: March 27, 2026

    1. Introduction

    VitalRx ("we," "us," or "our") is committed to protecting your privacy and the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (vitalrx.io), use our telehealth services, or interact with us in any way.

    We comply with the Health Insurance Portability and Accountability Act (HIPAA), applicable state telehealth regulations, and other relevant privacy laws.

    2. Information We Collect

    Personal Information

    • Name, date of birth, and contact information (email, phone, address)
    • Government-issued identification (for identity verification)
    • Payment and billing information

    Protected Health Information (PHI)

    • Medical history and health questionnaire responses
    • Prescription and treatment information
    • Provider consultation notes
    • Lab results and diagnostic information

    Technical Information

    • IP address, browser type, and device information
    • Pages visited, time spent, and navigation patterns
    • Cookies and similar tracking technologies

    3. How We Use Your Information

    • To provide telehealth consultations and prescribe treatments
    • To process orders and coordinate pharmacy compounding and fulfillment
    • To communicate about your care, prescriptions, and account
    • To comply with legal and regulatory requirements
    • To improve our services and website experience
    • To send health-related educational content (with your consent)

    4. How We Protect Your Information

    We implement industry-standard security measures including:

    • End-to-end encryption for all data in transit (TLS 1.2+)
    • AES-256 encryption for data at rest
    • HIPAA-compliant hosting infrastructure
    • Role-based access controls for all staff
    • Regular security audits and vulnerability assessments
    • Business Associate Agreements (BAAs) with all third-party vendors handling PHI

    5. Information Sharing

    We do not sell your personal or health information. We may share information with:

    • Licensed physicians — for consultation and prescription purposes
    • Compounding pharmacy partners (Optimal Balance Pharmacy) — for prescription fulfillment
    • Shipping carriers — limited to delivery information only
    • Payment processors — for secure transaction processing
    • Legal authorities — when required by law, subpoena, or court order

    6. Your Rights

    Under HIPAA and applicable state laws, you have the right to:

    • Access and obtain a copy of your health records
    • Request corrections to your health information
    • Request restrictions on certain uses or disclosures
    • Receive an accounting of disclosures of your health information
    • Receive breach notifications as required by law
    • File a complaint if you believe your privacy rights have been violated

    California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information.

    7. Cookies and Tracking

    We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

    8. Data Retention

    We retain your health records in accordance with applicable state and federal retention requirements (typically 7–10 years from the date of last treatment). Non-health personal information is retained for as long as your account is active or as needed to provide services.

    9. Children's Privacy

    VitalRx services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will promptly delete it.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

    11. Contact Us

    For questions about this Privacy Policy or to exercise your rights, contact us at:

    VitalRx Privacy Office
    Email: privacy@vitalrx.io